Support Services
Procom IT Solutions Limited specialise in giving Businesses the best Technical Support available from Supports Contracts and Hardware Maintenance to one off support and installations.
Network Support Contracts
The Network Support Contract is designed to provide a high level priority support service for Local and Wide Area Networks.
As well as providing unlimited telephone hotline support and emergency on-site visits, the Network Support Contract is designed to provide ongoing proactive support to enable Network Managers to enhance their Networks by optimising performance, reliability and security.
Contract options:-
Priority Telephone Hotline
Designated Network Administrators / Client contacts will be provided with a dedicated Helpdesk number where calls are logged, allocated a call reference number and details of the fault are recorded.
Priority will be given to Support Customers at the time of logging a problem and when an engineer is available the client will contacted to advise a resolution.
Calls will actioned within the contracted response time.
Remote Diagnostics (Optional)
To provide a more effective support service the Procom IT Solutions Limited recommend remote diagnostics, which will allow a Technical Specialist to diagnose and rectify Software problems, network problems and configuration issues by 'dialling in' to a network.
The benefits include a superior speed of response because no time is wasted in travelling and a more accurate diagnosis of the problem.
Access to the network will be at the clients explicit request and permission and is always performed in a secure and safe manner.
This will allow our Engineers to Remotely Connect into a LAN workstation, and/or Server that has an Internet enabled Network connection.
