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24/7 Tel: 01482 382050 / Helpdesk: 01482 382053

Managed Support

MANAGED SUPPORT

SOLUTIONS
At Procom we believe in delivering technology by partnering with market leading vendors, allowing us to deliver tried and tested solutions without large investment. Vendor independence, research and implementations powered by years of the best practice experience, ensures our clients receive the right solution for the right budget, every time.
Our secure managed solutions not only allow us to fix many problems before they impact your business, but they also help to prevent problems from occurring in the first place. We have invested significantly in leading technology to create a framework that ensures reliability and in turn, predictable management, support and costs.
These solutions utilise a custom Helpdesk as well as Secure Remote Support packages that give you complete control over your own custom package. You can choose whether to have a fixed or a pay as you go package, giving you full autonomy and flexibility. Whether you require full outsourcing or just some additional help for your existing IT team, we can create the right solution to suit you.

YOUR DEDICATED TECHNOLOGY TEAM

At the heart of our Managed IT Support Service is your own Dedicated Engineering Team. An experienced IT Project leader will help you get the most out of your technology investment while your Service Delivery Manager is accountable for delivering exceptional customer service. Your engineering drives the service to ensure you are totally satisfied with your IT Infrastructure.

WHAT'S INCLUDED?

Some key benefits that can be included:

 

  • Dedicated Engineering Team
  • Unlimited Remote & On-site Support
  • Guaranteed Response Times
  • 24x7 Support options
  • Consultancy & Maintenance Visits
  • Patch Management
  • Monthly Health Report
  • Annual Strategy Roadmap
  • Managed Remote Monitoring
  • Technology Audit
  • Remote Backups

Many more benefits are available including consultancy for new solutions, procurement, licensing, security and disaster recovery, proactive monitoring for back-ups,
anti-virus and website Design / Hosting, workstation audits and licensing inventories.

SERVICES

Our range of managed IT services include the following:

MANAGED EMAIL

  • Email Continuity
  • Email Archiving
  • Compliance and Auditing
  • Risk Management
  • Spam & Virus Protection
  • Secure Storage
  • Search and Retrieval
  • Email Branding and Disclaimers
  • Hosted Solution

MANAGED HOSTING

  • Dedicated Hosting
  • Virtualised Hosting
  • Hosted Applications
  • Bespoke Hosted Solutions

MANAGED NETWORKS

  • Workstation Audit
  • Licensing Inventory
  • Workstation Patch Management
  • Server Patch Management
  • Managed Remote Monitoring
  • Managed Security Monitoring
  • Back-up Monitoring
  • Website Monitoring
  • Remote Maintenance
  • Monthly Health Report

MANAGED DISASTER RECOVERY

  • Remote Back-up
  • Server Recovery
  • Offsite Server Replication
  • Remote Working Solutions

MANAGED SECURITY

  • Virus Protection
  • Spyware Scanning
  • Managed Firewalls
  • Security Audits
  • Data Leak Prevention
  • Hacker Alerts

TO FIND OUT MORE ABOUT OUR MANAGED SUPPORT SOLUTIONS, CALL OUR SPECIALIST SALES TEAM ON:

01482 382050

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