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Our Services

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Please feel free to contact our Helpdesk
01482 382053
support@procom-helpdesk.com

IT Support Services

Professional, growing organisations know, that just supporting IT is not enough. In a world of constant change, increased cyber threats, and demanding regulation, IT needs to be strategically led and proactively managed.
Procom IT’s focus is to provide organisations that take the security of their data, and the smooth running of their operations seriously.

We provide a fully managed IT service that includes:
• Unlimited technical support
• 24/7 system monitoring, scanning for potential problems and alerts
before they cause issues
• Network administration, including management of user accounts,
security settings, system backups, malware protection and system updates
• Server patching
• Asset management
• Management of licenses, renewals and subscriptions
• Regular onsite time with a named, experienced IT manager
• Strategic input from an experienced ‘Head of IT’
• An option to include backup, anti-virus, licensing, firewall and cyber-security services to your monthly package.

All of this is delivered by our team of IT experts who are focussed on ensuring that end users get the best possible experience out of your IT investment, for fixed costs with no hidden surprises.

Network health check

We begin by undertaking a detailed network health check. We give you a list of key recommendations for network improvements and developments.
We take into account security, resilience, best practice, speed, availability and how fit-for purpose all elements are.
Our recommendations will be made in a manner that includes implementation options to fit budgets and certification requirements i.e. ISO, Cyber Essentials etc.
After the health check, your account manager will explain our findings and recommendations.

24hr System Monitoring

Our remote monitoring software will keep an eye on your critical systems and flag up any potential concerns, so we can investigate and remedy issues before they cause problems.
We can monitor anything from your data storage, backups, virus protection and  system access events to ensure that everything remains healthy.
Our pro-active monitoring means fewer support requests and minimises the risk of system downtime.

Ensure your Support meets your needs